Helpdesk Installation Procedure
Use the Clark Web GUI to Install MySQL and Email services on the Clark Box
Start the MySQL and Email services
Using the MySQL control panel, create a new database called helpdesk (use the default type - Collation)
At the Clark console (accessed via ALT-F2) type:
When the install is complete, browse to http://<ipaddress>/helpdesk/utilities/setup_server.php to continue setup
Set Server DNS name to the ip address of the Clark box external interface
Set the One or Zero Web Alias to helpdesk
Set the MySQL username to root
Enter the root password to the Clark box
Set the MySQL Database Name to helpdesk
Set the One or Zero Tablename Prefix to helpdesk_
Next, browse to http://<ipaddess>/helpdesk/utilities/install.php and complete install setup
Use Webmin to rename or delete the /var/www/html/helpdesk/utilities folder. The Helpdesk will not start until this is done.
Helpdesk is accessed by browsing to http://<ipaddress>/helpdesk
Login and use the Control Panel to configure the Helpdesk Categories and Settings to your preferences
To configure the Helpdesk to send emails when tickets are generated and updated:
Install and enable SMTP mail on the Clark box.
Go to the Control Panel, OneorZero Settings and set:
SMTP Status: PHP Config
Linux Sendmail path: /usr/sbin/
Set each Administrator/Task Manager with a Pager email address. You will also want to create a task group and set it to the default task group, otherwise everyone, including all users get emailed tickets.
For installation assistance, please contact your CIBER Representative